We are loving our new Benson Automated Viscometer! It has alleviated a lot of stress on our team, and we have come a long way from manual viscometers already.
Gabrielle Holenstein, Immunology Lab, Emory University Hospital, Georgia, USA
The Isle of Man was the first site worldwide to purchase a Benson Viscometer and both the instrument and company have come a long way since its inception. We turned our back on ESR's over 30 years ago and our current Benson Viscometers perform over 20000 plasma viscosities per annum with very little downtime. Given our somewhat remote location accuracy, reliability and performance are vitally important and Benson Viscometers meet these requirements admirably.
Paul Woods CSci FIBMS,Chief Biomedical Scientist, Haematology Dept., Noble's Hospital, Isle of Man
Benson Viscometers is the UK leader for plasma viscosity testing systems and we have had a long relationship with Bernie Benson. The BV1 is superbly engineered and easy to use, with a modified PC cabinet and a small foot print. Customer support is second to none.
Graham Gibbs MSc CSci FIBMS, Lead Biomedical Scientist, Haematology Dept., Musgrove Park Hospital
Our Benson BV200 is serviced on a bi-annual basis by one of the Benson Viscometer service engineers. We are a remote Hospital site situated in the Scottish Highlands which makes emergency call out for an engineer quite difficult. However, this is compensated by an enhanced telephone service from the Benson support team. This includes personnel who have a massive in depth knowledge of their technology as well as dedicated IT support. The team work together as required to resolve any issue, providing clear instruction and computer upgrades as necessary. Any required parts for our BV200 are sent by dedicated delivery - if the Benson helpdesk are aware in good time on any given day replacement parts will be sent promptly and normally received the following day - exceptional for our geographical location.
Mick Milner, Haematology Team Manager, Blood Science Dept., Raigmore Hospital , Inverness.
We have a good relationship with Benson Viscometers and have been a great help from training to trouble shooting. They have fantastic staff and we have been really impressed.
Elaine Boyle, Haematology Service Manager,HEY NHS Trust
Thank you so much for the speedy service. I was most pleasantly surprised when I got in at 8am to find your engineer here and the Benson fixed. Fantastic customer service, thanks again
Sally Heppinstall, Senior BMS Haemolysis Laboratory, Royal Hallamshire Hospital (Sheffield)
I would like to say how reliable our BV1 has proved over the years and how helpful the Benson staff are on the very odd occasion when there is a problem.
Erica Stewart, Haematology Laboratory, Ulster Hospital
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[name] => Paul Woods CSci FIBMS,Chief Biomedical Scientist, Haematology Dept., Noble's Hospital, Isle of Man
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[quote] => Our Benson BV200 is serviced on a bi-annual basis by one of the Benson Viscometer service engineers. We are a remote Hospital site situated in the Scottish Highlands which makes emergency call out for an engineer quite difficult. However, this is compensated by an enhanced telephone service from the Benson support team. This includes personnel who have a massive in depth knowledge of their technology as well as dedicated IT support. The team work together as required to resolve any issue, providing clear instruction and computer upgrades as necessary. Any required parts for our BV200 are sent by dedicated delivery - if the Benson helpdesk are aware in good time on any given day replacement parts will be sent promptly and normally received the following day - exceptional for our geographical location.
[name] => Mick Milner, Haematology Team Manager, Blood Science Dept., Raigmore Hospital , Inverness.
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[quote] => We have a good relationship with Benson Viscometers and have been a great help from training to trouble shooting. They have fantastic staff and we have been really impressed.
[name] => Elaine Boyle, Haematology Service Manager,HEY NHS Trust
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[quote] => Thank you so much for the speedy service. I was most pleasantly surprised when I got in at 8am to find your engineer here and the Benson fixed. Fantastic customer service, thanks again
[name] => Sally Heppinstall, Senior BMS Haemolysis Laboratory, Royal Hallamshire Hospital (Sheffield)
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)))))[page_description] => Benson Viscometers, for the purposes of on-going improvement and transparency have collected some testimonials from sites that currently use BV1 & BV200 viscometers and viscosity products.We work closely with our clients across all sites, providing a full range of services that include quotes that are suitable for specific site needs as well as service, maintenance and reagent contracts to ensure that sites using Benson Viscometers run smoothly and are fully supported.
)